1. Privacy generally

This privacy policy applies to the handling of personal information by Dental Mastery Academy Pty Limited ABN 23 665 239 510 (we, us, our).

We understand the importance of protecting the privacy of an individual’s personal information.  This privacy policy sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us and how we collect, hold, use, disclose, and otherwise manage, your personal information.

In collecting, holding, using, disclosing and otherwise managing your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles in the Privacy Act.

You must not provide us with personal information if you are under the age of 15 years old, unless your parent or guardian has consented to us collecting, holding, using and disclosing your personal information in accordance with this policy.

We will regularly review our policies and procedures regarding personal information and may therefore update and amend this privacy policy from time to time.  Any updated privacy policy will be made available on the website at or can otherwise be obtained by contacting us and requesting a copy.

2. Kinds of personal information collected

Personal information includes information or an opinion about an identified, or reasonably identifiable, individual.  During the provision of our goods and services or as a result of our other interactions or dealings with you, we may collect your personal information.

The kinds of personal information that we collect will vary depending on our particular interaction or dealing with you. However, generally speaking, the kinds of personal information we collect may include:

(a) contact and identification information such as your name, address, telephone number, email address and date of birth;

(b) payment information where you purchase any of our products or services, for example when you pay fees to us to undertake one of our courses or programs;

(c) where you participate in one of our courses or programs, details about your dental practice, experience, qualifications and work history;

(d) information about your areas of expertise or interest, including specific matters that you want to learn about;

(e) details regarding your qualifications and credentials;

(f) your testimonials, feedback and complaints;

(g) information about your reasons for participating in our programs or courses;

(h) information about how you were referred to our website and/or platform; and

(i) details regarding your navigation on and use of our website and/or platform.

We also collect internet/technology related information from visitors to our site or users of our other online services, including the referring URL, your IP address, which browser you used to come to the site, the country, state or province, the pages of our site that you viewed during your visit and any search terms entered on our site. You may also elect to turn off the internet browser features, such as cookies, which allow us to collect statistical information. However, this may slow down or cause certain web pages to be inaccessible to you.

We may also hold other kinds of personal information as permitted or required by law or other kinds of personal information that we notify you of at or about the time of collection.

Generally, we do not collect sensitive information about individuals. Information about your health, racial or ethnic origin, political persuasions, criminal record and religious or philosophical beliefs are all examples of sensitive information. If we do need to collect sensitive information about you, we will only do so with your consent or where we are required to do so by law.

3. Collection of personal information

Generally, we collect your personal information directly from you.  For example, we may collect your personal information:

  • when you purchase or acquire goods or services from us, including downloadable resources, or otherwise enrol, sign up for, express interest in or undertake one of our programs, courses, workshops or webinars;
  • when you participate in a survey contest or promotion;
  • where you use our websites or platform or otherwise provide us with your details when you interact with us; or
  • if you post information to any of our social media sites.

There may be occasions when we collect your personal information from someone other than you, for example:

  • from anyone authorised or acting on your behalf;
  • from affiliated or entities related to us;
  • from entities we are working with to provide the products and services, including co-hosts and partners;
  • where you interact with us on behalf of an organisation (such as your employer), from that organisation; or
  • from a publicly maintained record or other publicly available sources of information including social media and similar websites.

Generally, we will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect that personal information from you.

4. Purposes for which personal information is used

We collect, hold, use and disclose your personal information for the following purposes:

  • to provide you with access to our courses and programs (which includes access to our resources);
  • to offer and promote our courses and programs or our other products or services and otherwise conduct our business;
  • to enable us to supply you with information you request from us;
  • to obtain your feedback regarding our courses and programs and resources or to conduct other market research;
  • to undertake direct marketing (as detailed in paragraph 5 below);
  • to analyse information we collect so that we can administer, support, improve and develop our business including the courses, programs and resources we offer; and
  • to comply with our obligations under any applicable laws.

In addition to the purposes listed above, we may use your personal information for other purposes which we notify you of when we collect the information and for purposes otherwise permitted or required by law.

Where personal information is used or disclosed, we take steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to us.  However, without certain information from you, we may not be able to provide products, services or information to you or may be limited in how we can interact with you.

5. Direct marketing

In addition to the purposes outlined in paragraph 4 above, we may use and disclose your personal information in order to inform you of courses, programs, promotions, offers, products or services (including third party products or services) that may be of interest to you. This includes using your personal information for the purpose of retargeting advertising. If you do not wish to receive such communications, you can opt-out by contacting us via the contact details set out in paragraph 11 of this privacy policy or through the opt-out mechanism contained in a marketing communication to you.

6. Disclosure of personal information

We disclose your personal information for the purpose for which we collect it.  As a result, generally, we will only disclose your personal information for a purpose set out in paragraphs 4 and 5 of this privacy policy.  This may include disclosing your personal information to:

  • our related or affiliated companies;
  • our service providers and contractors and other third parties that provide products or services to us (including our website hosting; learning management system or other technology service providers);
  • people or entities considering acquiring, or who acquire, an interest in our business or assets
  • our professional advisors including lawyers, accountants, insurers and auditors; and
  • government agencies, regulatory bodies and law enforcement agencies, or other similar entities.

We may also disclose your personal information for other purposes if we notify you of the disclosure at or about the time of collecting the information, we have otherwise received your consent, or the disclosure is required or authorised by law.

If you post information or other content to public sections of our websites or to our social media sites, you acknowledge that the information or content may be viewed by the public and/or users of the relevant website or social media site.

7. Overseas disclosures

Some of the parties that we disclose your personal information to may be located outside Australia. For example, our primary technology platform service provider is headquartered in California and also operates in other jurisdictions such as the EU and UK.

We take reasonable steps to ensure that any such overseas recipients do not hold, use or disclose your personal information in a way that is inconsistent with the obligations imposed under the Privacy Act and the Australian Privacy Principles in the Privacy Act.

8. Links to other websites

When you access our websites or other online services, we may provide as a convenience to you links to other websites, including sites operated by our partners, associates, or independent third parties. These links are provided as a convenience to you. Each website has its own privacy practices, as described in that site’s privacy policy. Those practices may be different than the practices described in this privacy policy, and we encourage you to read each website’s privacy policy carefully before you use or submit information to that site. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we may not exercise authority or control over that third party, and are not responsible for any information that you may submit to that site.

9. Security of personal information

We take steps reasonable in the circumstances to ensure that the personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. 

We will destroy or de-identify personal information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the information. 

Where you have an account with us (for example to access course or program content and resources), you are responsible for maintaining the confidentiality of your user name and password. You shall be responsible for all uses of your account, whether or not authorised by you. You should immediately notify us of any unauthorised use of your user name or password.

10. Access and correction

We take steps reasonable in the circumstances to ensure personal information we hold is accurate, up-to-date, complete, relevant and not misleading. 

Where you have an account with us, you can update your personal information by logging into your account and updating your information.

In addition, under the Privacy Act, you have a right to seek access to and correction of your personal information that is collected and held by us.  If at any time you would like to access or correct the personal information that we hold about you, or you would like more information on our approach to privacy, please contact our Privacy Manager using the details set out in paragraph 11 below.  We will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate. 

To obtain access to your personal information:

  • you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;
  • we request that you be reasonably specific about the information you require; and
  • we may charge you a reasonable administration fee, which reflects and will not exceed the cost to us for providing access in accordance with your request.

We will endeavour to respond to your request to access or correct your personal information within 30 days from your request. If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms.

If you are dissatisfied with our refusal to grant access to, or correct, your personal information, you may make a complaint to the Office of the Australian Information Commissioner.

11. Contacting us

For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications or make a privacy complaint, please contact our Privacy Manager using any of the following contact details:

Email: [email protected]

Post: PO Box 375, Gladesville NSW 1675

12. Privacy complaints

Please direct all privacy complaints to our Privacy Manager.  At all times, privacy complaints:

  • will be treated seriously;
  • will be dealt with promptly;
  • will be dealt with in a confidential manner; and
  • will not affect your existing obligations or affect the commercial arrangements between us.

We will endeavour to resolve your complaint within 30 days, unless we inform you otherwise.

Our Privacy Manager will commence an investigation into your complaint.  You will be informed of the outcome of your complaint following completion of the investigation.  In the event that you are dissatisfied with the outcome of your complaint, or the time in which we will resolve it, you may refer the complaint to the Office of the Australian Information Commissioner (OAIC).

The OAIC contact details are below:

Phone               1300 363 992

Online enquiry


Address            Office of the Australian Information Commissioner

GPO Box 5288

Sydney NSW 2001